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Terms and Conditions

CUSTOMER SERVICE

Returns & Exchanges

Orders & Payments

Shipping

Privacy Policy

Terms of Use

  

 

Returns & Exchanges

Carribbean-Connection.com will return or exchange any unworn, unwashed or defective merchandise by mail or at our store location. Merchandise must be in its original packaging and/or with all the original tags attached. Returns made within 30 days of original purchase date will be refunded to the original form of payment. Returns made after 30 days of original purchase date will be issued a store credit. Returns or exchanges will not be made after 60 days of original purchase date. Please include a copy of your packing slip with all returns or exchanges.

Non-refundable Items

We cannot accept any returns or exchanges on body jewelry, earrings, hair accessories, opened makeup, underwear or final sale items.

Return Shipping

We offer free returns and exchanges. Please allow 2-3 weeks from the time we receive your return for it to be processed. All returns are shipped via standard USPS mail.

To receive a pre-paid and pre-addressed return shipping label, you must complete a return request form. To complete a return request:

  1. Login to your Carribbean-Connection.com account and view your completed orders.
  2. Select the order number of the item(s) you want to return.
  3. Click on the “Return Items” button.
  4. Select the items and quantity you want to return.
  5. Fill out the return form. If requesting an exchange, make note of the new item(s).
  6. Click the “Submit Return Request” button.
  7. Once your return request has been approved, a return shipping label will be emailed to you.

 

 

Orders & Payments

Carribbean-Connection.com accepts the following methods of Payment: Visa, American Express, MasterCard, Discover, PayPal and Carribbean Connection Gift Cards.

You will be charged upon payment completion of your order. You will only be charged for the items that are shipped to you, along with any applicable shipping and tax charges. Orders are subject to verification and approval before shipping.

Status of Order

Once an order is placed, you will receive a confirmation email with your order number and order summary. You can check the status of your order at any time by logging in to your account. Once, your order has shipped, you will receive a shipping email with a tracking number for your shipment.

 

 

Shipping

Standard/USPS shipping arrives no later than 5-9 business days. $5.99 for orders up to $49.99, free for $50+.

2-Day shipping arrives in no later than 2-3 business days. Pricing is determined by weight of order and location.

Next Day shipping arrives no later than 1-2 business days. Pricing is determined by weight of order and location.

 

Orders are shipped via Standard USPS service unless you select an expedited shipping method. The delivery options refer to the delivery time frame only. We try to get most orders ready for shipping within one day of ordering, but some orders may take additional time. Please allow an additional 24-72 hours to process your order for shipping. We do not ship internationally at this time.

Free Shipping

Orders over $50 are not charged a shipping fee. Taxes and gift cards do not count toward the free shipping total. Orders qualifying for free shipping are shipped via Standard USPS service.

Free In-store Pickup

We offer free in-store pickup for customers who live in the local area and are able to come to our physical location to pick up their order.

 

 

Privacy Policy

Carribbean Connection is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created with our commitment to the realization of our obligation not only to meet, but to exceed most existing privacy standards in mind.

Therefore, this Privacy Policy Agreement shall apply to Carribbean Connection and thus it shall govern any and all data collection and usage thereof. Through the use of Carribbean-Connection.com you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

We may also gather information about the type of browser you are using, IP address or type of operating system to assist using providing and maintaining superior quality service.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

Carribbean Connection may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Carribbean-Connection.com. Carribbean Connection may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Carribbean Connection does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

Carribbean Connection may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and or in a good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Carribbean Connection and/or our website,
  • Maintain, safeguard and/or preserve all the rights and/or property of Carribbean Connection, and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of Carribbean-Connection.com and/or the general public.

Children Under Age of 13

Carribbean Connection does not knowingly collect personally identifiable information from children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website, please send an email that you wish to unsubscribe to contact@carribbean-connection.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. Carribbean Connection does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statement of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

Carribbean Connection shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Changes to Privacy Policy Agreement

Carribbean Connection reserves the right to update and/or change the terms of our privacy policy, and as such we will post those changes to our website homepage at Carribbean-Connection.com so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our site. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at contact@carribbean-connection.com

 

 

Terms of Use

PLEASE READ THE FOLLOWING TERMS OF USE AGREEMENT CAREFULLY. BY ACCESSING OR USING OUR SITE AND OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE.

Acceptance of Terms

The following Terms of Service Agreement ( the “TOS) is a legally binding agreement that shall govern the relationship with our users and others which may interact or interface with Carribbean Connection in association with the use of the Carribbean Connection website, which includes Carribbean-Connection.com (the “Site”) and its Services. Any and all visitors to our site, despite whether they are registered or not, shall be deemed as “users” of the herein contained Services provided for the purpose of this TOS.

Use of Site

Illegal or abusive usage is strictly prohibited. You must not abuse, harass, threaten, impersonate or intimidate other users of our Website. You may not use the Site for any illegal or unauthorized purpose. Should you be found to have engaged in illegal or abusive usage of our website, we will suspend your account or usage as applicable.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Carribbean-Connection.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Colors

We have done our best to display as accurately as possible the colors of the products shown on the Carribbean-Connection.com website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Correction of Errors and Inaccuracies

The information on the Carribbean-Connection.com website may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your Carribbean-Connection.com purchase you may return it with the original packing slip according to our Return Policy.

 

In the event a Carribbean-Connection.com product is listed at an incorrect price due to typographical error or systems error, Carribbean-Connection.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Carribbean-Connection.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Carribbean-Connection.com shall issue a credit to your credit card account in the amount of the incorrect price.

Indemnity

All users herein agree to insure and hold Carribbean Connection, our subsidiaries, affiliates, agents, employees, officers, partners and/or licensors blameless or not liable for any claim or demand, which may include, but is not limited to, reasonable attorney fees made by any third party, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third Party Links

This Site may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites.

Disclaimer

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Carribbean-Connection.com DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Carribbean-Connection.com DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THE SERVERS; OR E-MAIL SENT FROM Carribbean-Connection.com ARE FREE FROM OF VIRUSES OR OTHER HARMFUL COMPONENTS. Carribbean-Connection.com DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability

Carribbean-Connection.com SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF Carribbean-Connection.com HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

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